Skills and Expertise
These are the effective tools I used for Telemarketing jobs. Throughout my several years in this business, I mastered tools that help me to execute the job well and make my clients satisfied.
Go Auto Dialer / Vici Dialer
Expert
A predictive dialer system with many features, Auto filter AMs and Disconnected Numbers, can load thousands of numbers to call. Good for team use and heavy calls, Call Monitoring and call recording for quality assurance, supports the status of the list and agents sheet.
MS Office
Expert
Excel is a must-use for organizing calling lists and data, removing duplicates, merging rows, etc.
Another application is used for productivity and completing common tasks, scripts and presentations.
Google Suite / Workspace
Expert
Makes the works easier and faster with me and the clients. Have a good knowledge on how to use the google forms, spreadsheets, meet, manage client's appointment using the google calendar, drive, docs and more.
PipeDrive
Advanced
CRM Platform that can be connected to external sofwares or apps. Managing pipelines and tracking progress are one of the features that I love using PipeDrive.
Just Call, XenCall, Ring Central
Advanced
Another powerful Platforms for outbound and Inbound calls with text messaging and email supported.
Mail Chimp
Advance
I used for email marketing/blasts. I love making cool templates that will attract more customers than regular email templates.
Mail Shake
Expert
Cheaper platform to use sending emails. Love the simplicity and the report tracking feature.
Web Harvy
Expert
Online data extractor. Can extract thousands of leads online in one set of coding.
JotForms, Typeforms
Proficient
Created multiple forms and included them on a landing page, ads, or website to gather customers' information that inquiring or in need of specific services.
